Je888 takes the privacy and security of Malaysian members' personal data very seriously. This policy explains in detail how we collect, use, store, and protect your information in accordance with industry best practices and applicable law.
Our commitment to your privacy is more than a promise — it is embedded in every layer of the je888 system
Je888 only collects information that is strictly necessary to provide our services. We do not collect personal data that is not directly related to the operation of your account and transactions.
All data transmitted between your device and je888 servers is protected using 256-bit SSL encryption. Sensitive data such as financial information is stored in an encrypted format that cannot be read without a specific key.
Only authorised je888 staff may access members' personal data, and only for required purposes. All access is logged and monitored by our security team at all times.
Je888 has never and will never sell, rent, or share members' personal information with third parties for marketing or commercial purposes without your explicit prior consent.
Every je888 member has the right to review, update, or request the deletion of their personal information at any time via account settings or by contacting our support team directly.
Your personal data is retained only for as long as necessary for the purposes it was collected, or as required by law. Once that period expires, the data will be securely deleted from je888's systems.
This Privacy Policy describes the personal data collection and management practices of je888 ("Platform", "we"). It applies to all users and registered members of the je888 platform in Malaysia. By using je888's services, you fully agree to this Privacy Policy. Please read it carefully before continuing to use our platform.
Je888 is an online entertainment platform operating to meet the needs of members across Malaysia. We fully understand that your trust is our most valuable asset, and that trust is built through transparency in how we handle your personal information.
This Privacy Policy clearly explains what types of information we collect, why we need it, how it is used, with whom it may be shared under limited circumstances, and what your rights are as the owner of that data.
We operate in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and recognised international data protection standards. Every data-related decision is made with the interests and security of our members as the top priority.
This policy applies to all je888 channels — the official website, Android and iOS mobile apps, and all service-related communications we operate.
Je888 collects your personal information through several means — directly when you register or interact with the platform, and automatically through the technologies used in our services.
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Identity verification (KYC) & age eligibility |
| Contact Information | Phone number, email address | Account communications & notifications |
| Financial Data | Bank account number, bank name, e-wallet | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, OS | Account security & fraud detection |
| Usage Data | Game history, platform activity, session duration | Service improvement & member experience |
| Communication Data | Live chat records, support emails | Complaint resolution & quality control |
je888 never directly stores your credit or debit card details. All card transactions are handled by PCI-DSS certified third-party payment processors.
All information we collect is used for clear and legitimate purposes. je888 does not use your data for any purpose unrelated to the provision of our platform services.
The main purposes for which je888 uses your personal data include the following:
je888 does not use your personal data to make automated decisions that negatively affect you without responsible human oversight.
Je888 does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. However, in certain limited circumstances, we may need to share specific information with the following parties:
All third parties working with je888 are bound by strict data protection agreements and are only permitted to use your information for the specified purposes.
The security of your personal data is je888's absolute top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against increasingly sophisticated online threats.
The technical and organisational security measures we implement include:
While we apply robust security measures, no system in the world is 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing it with anyone.
Je888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the je888 website.
Types of cookies used by je888:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the je888 platform.
As a je888 member and the owner of your own personal data, you have the following rights, which we fully respect and will action within 14 business days of receiving your request:
Request a copy of all personal data we hold about you in a human-readable format.
Update or correct any inaccurate or outdated personal information in your je888 account.
Request the deletion of your personal data, subject to applicable legal retention obligations.
Request that we restrict the processing of your data under certain circumstances while the relevant issue is being resolved.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing or profiling purposes at any time without needing to provide a reason.
To exercise any of the above rights, contact the je888 Privacy team via email at [email protected] or through live chat in your account. We will process your request within 14 business days.
Je888 takes the privacy of children and minors very seriously. Our platform is not designed for users under the age of 18, and we do not knowingly collect any personal information from minors.
Should we discover that we have inadvertently collected personal data from individuals under the age of 18, we will immediately take the following steps:
If you find that a child has registered a je888 account, please contact us immediately through our support channels so that prompt action can be taken.
Je888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other reasonable needs. Any amendments take effect immediately upon publication on this page.
When significant changes occur, je888 will notify you via:
Your continued use of the je888 platform after any amendments to the Privacy Policy are published will be considered your acceptance of the revised policy. You are advised to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way je888 handles your personal data, please do not hesitate to contact us. The je888 Privacy Team is ready to assist you at all times.
You can reach us through the following methods:
We are committed to addressing every privacy-related inquiry seriously, transparently, and within a reasonable timeframe to ensure your trust in je888 is always upheld.
Create your je888 account with confidence — your privacy is protected with the highest-grade encryption, zero data selling, and full control in your hands. Enjoy hundreds of games and exclusive promotions with complete peace of mind.